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Other Information

Thank you for taking the time to consider registering with HealthWise Wales.

The pages within this "FAQ" section contain detailed information on all aspects of the project. You do not need to know all of this information before you register, but we hope that you will find an answer to any questions that you have here.

On this page, we answer questions about some other issues you may want to know about.

Click on the question to show the answer.

Will I be paid for taking part?

No, it's voluntary and you will not be paid for taking part.

English/Welsh is not my first language. Can you send me the information in other languages?

Unfortunately we are only able to run the study in English or Welsh.

Where can I find more information about the specific studies being conducted as part of the project?

We will put this on the study website.

What should I do if I have any questions or complaints?

You can phone us on 0800 9 172 172 (free from most landlines) or 02920 768 090. Our office hours are 8.00 am to 6.00 pm Monday to Friday.

Or you can contact us by email on We will reply to your message quickly, unless you tell us that you would like us to phone you (and provide your telephone number).

If you wish to make a complaint, with regards to the processing of personal data, you can contact the Cardiff University Data Protection team at:

Data Protection Officer
Assurance Services
Department of Strategic Planning and Governance
Cardiff University
Friary House
Greyfriars Road
CF10 3AE

Tel: 02920 875466

For further information about the University's data protection policy, please visit:

The study will be sponsored by Cardiff University who will look into any complaints that are not resolved by the study team. If you would like to make a complaint, please contact Helen Falconer, Research Governance Officer, Research and Innovation Services, Cardiff University, 7th Floor, McKenzie House, 30-36 Newport Road, Cardiff, CF24 0DE. Tel: +44(0)29 2087 9277. Email:

Are there other ways for the public to be part of research in Wales?

You can find information on how else you can get involved on the public page of the Health and Care Research Wales website.

This includes information on how you can take part in a study, as well as how members of the public can use their experience to get involved in research by working with researchers to improve treatments and care.

Register now »

Due to COVID-19, our telephone lines are currently closed. For all enquiries, please email

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